Last updated: 28 September 2026

This policy explains how online orders from Sadaf Skincare are prepared, delivered and collected.

Delivery locations

Unless the checkout offers another destination, online delivery is available only to valid addresses within Australia. Available methods depend on the delivery address, parcel and products ordered.

Shipping charges

Available shipping methods and charges are shown at checkout before payment. Any free-shipping offer applies only when the eligibility conditions displayed at checkout are met.

Order processing

Orders are normally dispatched within 2-3 business days after payment is confirmed. Business days are Monday to Friday, excluding South Australian public holidays. Orders placed outside business hours are treated as received on the next business day. This timeframe is an estimate and may be affected by stock issues, unusually high order volumes or events outside our reasonable control. We will contact you if a material delay or stock issue affects your order.

Delivery estimates and tracking

After dispatch, Australia Post currently estimates Parcel Post delivery in 2-4 business days within the same state and 3-6 business days interstate. These timeframes are estimates only, begin after the parcel is posted and may change. Where tracking is available, tracking details will be sent to the contact information supplied with the order. Carrier scans can take time to appear.

Delivery addresses

Please check the recipient name, street address, suburb, state and postcode before placing an order. Contact us promptly if an address needs to be corrected. We cannot promise that an address can be changed after an order has been packed or lodged with the carrier. Additional delivery costs caused by an incorrect or incomplete address may be charged where permitted by law.

Authority to leave, Parcel Lockers and PO Boxes

Availability depends on the selected carrier and service. Follow the carrier’s address and delivery instructions. Sadaf Skincare cannot guarantee that a carrier will accept a particular delivery instruction.

Store pickup

If store pickup is offered at checkout, wait until you receive confirmation that the order is ready. Bring the order confirmation and identification matching the order. Pickup is from 61-62 John Street, Parabank Shopping Centre, Salisbury SA 5108, Monday to Saturday between 10:00 am and 5:00 pm, excluding public holidays.

Delayed, missing or damaged parcels

If tracking has not updated for an unusual period, a parcel appears lost, or products arrive damaged, contact us as soon as reasonably possible with the order number and relevant photographs. We may ask the carrier to investigate. Nothing in this policy limits rights under the Australian Consumer Law.

Returns

Returns are handled under our Returns, Refunds and Exchanges Policy.

Contact us

SADAFSKINCARE
Sayedi Beauty Group Pty Ltd as trustee for SJ Sayedi Family Trust
ABN: 52 894 156 500
61-62 John Street
Parabank Shopping Centre
Salisbury SA 5108
Phone: 0426 522 209
Email: sayedibeautygroup@gmail.com
Contact SADAFSKINCARE