Last updated: 28 September 2026

This policy applies to products purchased through the Sadaf Skincare online store. It does not exclude or limit any rights available under the Australian Consumer Law.

Consumer guarantees

Products come with consumer guarantees that cannot be excluded. If a product has a major problem, you may be entitled to choose a refund or replacement. If a problem is minor, we may choose an appropriate remedy within a reasonable time. Other remedies may also apply depending on the circumstances.

Damaged, faulty or incorrect products

Contact us as soon as reasonably possible if an order arrives damaged, faulty, unsafe, materially different from its description or contains the wrong product. Provide the order number, a description of the issue and photographs where reasonably available. Photographs help us assess the issue but do not remove your legal rights.

Do not dispose of the product or packaging until we have responded, unless keeping it would be unsafe.

Change of mind

Sadaf Skincare is not legally required to provide a return for change of mind. We may consider a change-of-mind request at our discretion when a product is unused, unopened, undamaged, in its original sealed packaging and suitable for resale.

Opened, used or unsealed skincare, cosmetic and personal-care products will generally not be accepted for change of mind because of hygiene and safety considerations. This restriction does not apply when a product fails a consumer guarantee.

Requesting a return

Contact us before sending or bringing back a product. Include your order number, the product and the reason for the request. Unauthorised parcels may be delayed or returned to sender.

Return delivery costs

Where a product fails a consumer guarantee, Sadaf Skincare will meet reasonable return costs where required by law. For an approved change-of-mind return, the customer is responsible for return delivery and the original delivery charge is generally not refundable.

Refunds

Approved refunds are normally returned to the original payment method. Bank and payment-provider processing times are outside our control. We will tell you when a refund has been submitted.

Exchanges

An exchange is subject to product availability. If a suitable replacement is unavailable, another remedy may be offered where required or agreed.

Order cancellation

Contact us promptly if you want to cancel an order. We may be able to cancel it before packing or dispatch, but cancellation cannot be guaranteed once fulfilment has started.

Skin sensitivity and suitability

Individual responses to skincare products vary. Follow the manufacturer’s directions and warnings, consider patch testing where recommended, and stop using a product if irritation occurs. Seek appropriate professional advice for a serious reaction. A reaction does not automatically establish that a product is faulty, but this does not affect rights that apply if the product is unsafe, defective or otherwise fails a consumer guarantee.

Contact us

SADAFSKINCARE
Sayedi Beauty Group Pty Ltd as trustee for SJ Sayedi Family Trust
ABN: 52 894 156 500
61-62 John Street
Parabank Shopping Centre
Salisbury SA 5108
Phone: 0426 522 209
Email: sayedibeautygroup@gmail.com
Contact SADAFSKINCARE